Community Healthcare System has been honored by NRC Health with the 2023 Excellence in Patient Experience – Small Health System Award. This honor recognizes the top-performing hospitals and health systems in the nation for their excellence in delivering outstanding patient experiences across the continuum of care.
“We strive to provide exceptional care and comfort to patients at all of our hospitals and facilities,” said Alan Kumar, MD, chief operating officer for Community Healthcare System. “We want everyone who comes through our door to feel welcome, comforted and taken care of. We want patients to feel like they are part of the family.”
First-place award recipients join an elite group of winners who have demonstrated extraordinary commitment to improving the care experience, earning top satisfaction ratings from patients and their families. Winners are annually selected based on receipt of real-time patient feedback.
“The excellence Community Healthcare System has demonstrated to better understand patient needs and inspire an exceptional experience embodies NRC Health’s mission to bring human understanding to healthcare,” said Helen Hrdy, chief growth officer at NRC Health. “This accomplishment requires the effort of an entire team. Congratulations to Community Healthcare for this achievement.”
For more than 40 years, NRC Health has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to its Human Understanding Program helps leading healthcare systems get to know each person they serve.
For the full list of 2023 Excellence in Patient Experience Award winners, visit the NRC Health website.
For more information about Community Healthcare System’s facilities, including its four hospitals — Community Hospital in Munster, St. Mary Medical Center in Hobart, St. Catherine Hospital in East Chicago and Community Stroke & Rehabilitation Center in Crown Point – visit COMHS.org.